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Local government

Social media takeaways from the Public Sector #CommsAcad 2018

What a pleasure it was to join the LGcomms Public Sector Communications Academy 2018 this week in our hometown of Birmingham, sharing, learning, and..

Dan Aston
Dan Aston Oct 11, 2018

Team CrowdControlHQ

Starting Conversations about Mental Health with Birmingham Mind

In our fast-paced world where technology can make it hard to switch off at the end of the day – protecting our mental health is more important than..

Naomi Linford
Naomi Linford Oct 10, 2018

Education

5 Education Institutions Achieving Top Marks on Social Media

With #WorldTeachersDay just around the corner, there’s no better time to look at how education institutions are using social media to celebrate their..

Naomi Linford
Naomi Linford Oct 04, 2018

Customer service

The Biggest Trends in Social Media Customer Service you Need to Know for 2018-19

Did you know that 26% of consumers would be willing to pay more for excellent service? Or that organisations delivering better than average customer..

Naomi Linford
Naomi Linford Oct 03, 2018

Customer service

5 Time-Saving Hacks to Stay on Top of your Social Media Customer Service Inbox

Why do lots of consumers raise customer service queries on social media rather than picking up the phone or sending an email? One of the main reasons..

Naomi Linford
Naomi Linford Sep 27, 2018

Customer service

How to Develop a Customer Service Strategy for Social Media

When it comes to developing strategies for social media, lots of us are more familiar with social media marketing strategies and less so with deploying..

Naomi Linford
Naomi Linford Sep 25, 2018