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Management

Daily, Weekly, Monthly, Quarterly, and Annual Checklists for Highly Effective Social Media Managers

Do you find that it's easy to get lost in creating content for social media and before you know it another day, week, or even month has passed and you..

Naomi Linford
Naomi Linford Nov 14, 2018

Marketing

9 Tactics to Jump-Start your Social Media Brainstorm

It’s the start of the month and your pre-planned content from last month is running out. You realise the countdown is on until you need to sit down and..

Naomi Linford
Naomi Linford Nov 08, 2018

Customer service

7 Social Media Customer Service Quotes That Will Inspire You

We know that responding to social media customer service requests isn't always a walk in the park. There are days where you get positive feedback and..
Naomi Linford
Naomi Linford Nov 05, 2018

Customer service

How to Master Responding to Negative Comments on Social Media

For most organisations, unfortunately tackling negative comments, feedback, and complaints on social media is while unpleasant, just a reality of the..

Naomi Linford
Naomi Linford Oct 31, 2018

Analytics

The Essential Social Media Customer Service Metrics You Should Be Tracking

We know that when you’re busy responding to social media customer service questions, queries, and sometimes complaints, reporting isn’t always a top..

Naomi Linford
Naomi Linford Oct 25, 2018

Marketing

5 Scarily Good Halloween Social Media Marketing Ideas

Whether you’re a lover of horror films, a pumpkin carving pro, or a trick or treat chaperone, there’s something for everyone this Halloween! That means..

Naomi Linford
Naomi Linford Oct 23, 2018