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Marketing

5 Scarily Good Halloween Social Media Marketing Ideas

Whether you’re a lover of horror films, a pumpkin carving pro, or a trick or treat chaperone, there’s something for everyone this Halloween! That means..

Naomi Linford
Naomi Linford Oct 23, 2018

Customer service

The 4 Things Holding Back Your Social Media Customer Service

While it’s fantastic to see lots of organisations adopting social media as a formal customer service channel, there’s still a great difference between..

Naomi Linford
Naomi Linford Oct 16, 2018

Team CrowdControlHQ

Starting Conversations about Mental Health with Birmingham Mind

In our fast-paced world where technology can make it hard to switch off at the end of the day – protecting our mental health is more important than..

Naomi Linford
Naomi Linford Oct 10, 2018

Education

5 Education Institutions Achieving Top Marks on Social Media

With #WorldTeachersDay just around the corner, there’s no better time to look at how education institutions are using social media to celebrate their..

Naomi Linford
Naomi Linford Oct 04, 2018

Customer service

The Biggest Trends in Social Media Customer Service you Need to Know for 2018-19

Did you know that 26% of consumers would be willing to pay more for excellent service? Or that organisations delivering better than average customer..

Naomi Linford
Naomi Linford Oct 03, 2018

Customer service

5 Time-Saving Hacks to Stay on Top of your Social Media Customer Service Inbox

Why do lots of consumers raise customer service queries on social media rather than picking up the phone or sending an email? One of the main reasons..

Naomi Linford
Naomi Linford Sep 27, 2018