While it’s fantastic to see lots of organisations adopting social media as a formal customer service channel, there’s still a great difference between..
In our fast-paced world where technology can make it hard to switch off at the end of the day – protecting our mental health is more important than..
With #WorldTeachersDay just around the corner, there’s no better time to look at how education institutions are using social media to celebrate their..
Did you know that 26% of consumers would be willing to pay more for excellent service? Or that organisations delivering better than average customer..
Why do lots of consumers raise customer service queries on social media rather than picking up the phone or sending an email? One of the main reasons..
When it comes to developing strategies for social media, lots of us are more familiar with social media marketing strategies and less so with deploying..
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