The CrowdControlHQ software provides a central social media management dashboard, accessed online, in which organisations can plug all their corporate social media accounts, providing secure access to multiple users in multiple locations. CrowdControlHQ was developed in the UK and will go head to head at the #FStech Awards with software solutions from global brands including KPMG, RSA Insurance Group and Misys.
The accelerated growth of social media in the past five years means that CrowdControlHQ, categorised as a ‘social media risk management and compliance platform’, is used widely across the financial services sector, to create, moderate and manage social media content under the spotlight of stringent compliance regulation. The Financial Conduct Authority (FCA) published guidelines in March 2015, which means that financial service based or linked organisations can face heavy fines if they get their social media delivery wrong.
The CrowdControlHQ software is used extensively by leading financial service providers including Experian, London Capital Group and Winterflood Securities to automate administrative procedures, create audit trails of content posts and customer service response, as well as operating strict moderation and quality controls over content posted across social media channels.
James Leavesley, CEO of CrowdControlHQ said:
“It is a great honour to be shortlisted for the FStech Awards. The breadth of the solutions on the shortlist demonstrates just how far technological innovation has come in the past few years. To be recognised for the contribution we make to the management of social media, with acknowledgement for the way we address the associated risks is very rewarding for all of the CrowdControlHQ team, who have worked incredibly hard to create a software solution that is cutting edge and agile to respond to the changing demands of the market, whilst placing security and compliance at its core.
Increasingly, social media is the communications channel of choice for the public and this is putting considerable pressure on financial service organisations to tackle the risks of social media delivery, not only in the promotion of products and goods but in customer service response.”
Shortlisted for Risk Management Software Solutions of the Year 2016:
- D2 Legal
- RSA Insurance Group
The winners will be announced at a gala dinner at the London Marriott Hotel on 17th March 2016.