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Customer service

Deliver more for less - the true savings of Social Media Customer Service

We often talk about the importance of having a purpose for social media in the organisation for it to be taken seriously by senior managers. Some have..

James Leavesley
James Leavesley Aug 28, 2019

Social media calendar

September 2019 Social Media Calendar Content & #Hashtag Ideas

Get set for September with our handy social media content calendar that's filled with ideas for special days, events and hashtags.

Claire Allcock
Claire Allcock Aug 22, 2019

Reputation management

The Link Between Social Media Reputation And Information Security

Reputation management has always been a key area for marketing, comms and social media teams, but they are now starting to take an interest in..

James Leavesley
James Leavesley Aug 01, 2019

Customer service

Undeniable Proof That House Builders Need A Social Media Customer Care Strategy

A few weeks ago, news emerged that house builder Persimmon had gained administrative control of a Facebook Group called 'Persimmon Homes Unhappy..

Dan Aston
Dan Aston Jul 24, 2019

Social media calendar

August 2019 Social Media Calendar Content & #Hashtag Ideas

Here's a first look ahead at your August 2019 social media content plan with our helpful calendar. Save hours researching upcoming days, events and..

Dan Aston
Dan Aston Jul 17, 2019


Social Media Manager vs. Community Manager: What's The Difference

Over the last few years, the demand for social media managers has ballooned as social has grown in importance for organisations across all industries...

Dan Aston
Dan Aston Jul 10, 2019