Six steps to manage your social media accounts if you're "out of office" this Easter

The Easter bank holidays in the UK have arrived: a time of fun, chocolate bunnies and a perfect opportunity to engage with your followers. However, even busy social media managers deserve a holiday, so here's our tips to keep your corporate social...
12 April 2017 | 11:00 am

Social Customer Service: The Fundamentals

Today it is estimated that over 70% of the UK’s workforce have customer facing roles. Combine this with the rise in customers utilising social media, it is becoming a necessity to ensure that the workforce is equipped with the fundamental skills to...
06 April 2017 | 08:00 am

Social Media Law: is your organisation putting itself at risk?

In a recent webinar with legal expert Steve Kuncewicz, Principal Lawyer at Slater & Gordon LLP, we explored the current social media law and legal regulations. A fact-filled presentation, this is the first of two blog posts providing a summary of...
30 March 2017 | 09:00 am

WEBINAR: Developing a customer service strategy on social media

  On Thursday 23rd March at 11am join our hosts Graeme Eccles (Sales Director) and Michelle Leavesley (Marketing Director) as they discuss the key pointers on why it pays to have customer service at the heart of your social media strategy. Listen to...
17 March 2017 | 04:47 am

5 Steps to Social Customer Care Success

With 63% of UK consumers now on social media (Office for National Statistics), it is not surprising that organisations have opened up the dialogue with their customers through social media. However, is simply having a presence on those channels...
28 February 2017 | 10:58 am

CrowdControlHQ takes up the GoodGym Challenge

22 February 2017 | 11:15 am

Will Facebook’s entry into the job market cause a cultural crisis in the UK?

This week Facebook announced that it would be taking a leap into the jobs market by allowing people to search and apply for jobs through its platform. Facebook are said to be planning to champion the needs of small and medium sized enterprises,...
21 February 2017 | 02:54 am

Government crack down on social media hate crime

This week the Government announced that in response to a series of social media hate crimes, sparked by the vote to leave the European Union that it will be investing in research to understand the phenomenon. The Telegraph reported that Cardiff...
16 February 2017 | 07:04 am

The social media managers guide to taking a well-earned break this holiday season

 With the holiday season upon us, even social media professionals need some time-off to spend with their family and friends. But social media activity never rests and that often means that neither can you!
16 December 2016 | 09:51 am

Social media set to drive innovation in the housing industry

In the wake of the British public’s decision to leave the European Union, the UK housing market has entered a period of uncertainty. For some housing providers, the shock of ‘Brexit’ has triggered numerous concerns from how the vote might impact the...
25 November 2016 | 03:55 am