For most organisations, unfortunately tackling negative comments, feedback, and complaints on social media is while unpleasant, just a reality of the..
We know that when you’re busy responding to social media customer service questions, queries, and sometimes complaints, reporting isn’t always a top..
Whether you’re a lover of horror films, a pumpkin carving pro, or a trick or treat chaperone, there’s something for everyone this Halloween! That means..
Social media calendar
Planning your November social media content starts here. There's a ton of themed days, weeks, events and hashtags for you to build into your social..
While it’s fantastic to see lots of organisations adopting social media as a formal customer service channel, there’s still a great difference between..
What a pleasure it was to join the LGcomms Public Sector Communications Academy 2018 this week in our hometown of Birmingham, sharing, learning, and..
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