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Education

5 Education Institutions Achieving Top Marks on Social Media

With #WorldTeachersDay just around the corner, there’s no better time to look at how education institutions are using social media to celebrate their..

Naomi Linford
Naomi Linford Oct 04, 2018

Customer service

The Biggest Trends in Social Media Customer Service you Need to Know for 2018-19

Did you know that 26% of consumers would be willing to pay more for excellent service? Or that organisations delivering better than average customer..

Naomi Linford
Naomi Linford Oct 03, 2018

Customer service

5 Time-Saving Hacks to Stay on Top of your Social Media Customer Service Inbox

Why do lots of consumers raise customer service queries on social media rather than picking up the phone or sending an email? One of the main reasons..

Naomi Linford
Naomi Linford Sep 27, 2018

Customer service

How to Develop a Customer Service Strategy for Social Media

When it comes to developing strategies for social media, lots of us are more familiar with social media marketing strategies and less so with deploying..

Naomi Linford
Naomi Linford Sep 25, 2018

Social media calendar

October 2018 social media calendar content & #hashtag ideas

Start planning for a busy October full of engaging social media content, with more than enough national days and events to keep your social channels..

Dan Aston
Dan Aston Sep 20, 2018

Engagement

Proven Strategies for Engaging Local Audiences on Social Media and Tracking Results

Keeping lots of different audiences on social media engaged is a challenge at the best of times, but when you’re an organisation with locations spread..

Naomi Linford
Naomi Linford Sep 19, 2018