<img height="1" width="1" src="https://www.facebook.com/tr?id=508472129316259&amp;ev=PageView &amp;noscript=1">

Customer service

7 Social Media Customer Service Quotes That Will Inspire You

We know that responding to social media customer service requests isn't always a walk in the park. There are days where you get positive feedback and..
Naomi Linford
Naomi Linford Nov 05, 2018

Customer service

How to Master Responding to Negative Comments on Social Media

For most organisations, unfortunately tackling negative comments, feedback, and complaints on social media is while unpleasant, just a reality of the..

Naomi Linford
Naomi Linford Oct 31, 2018

Customer service

The Essential Social Media Customer Service Metrics You Should Be Tracking

We know that when you’re busy responding to social media customer service questions, queries, and sometimes complaints, reporting isn’t always a top..

Naomi Linford
Naomi Linford Oct 25, 2018


5 Scarily Good Halloween Social Media Marketing Ideas

Whether you’re a lover of horror films, a pumpkin carving pro, or a trick or treat chaperone, there’s something for everyone this Halloween! That means..

Naomi Linford
Naomi Linford Oct 23, 2018

Social media calendar

November 2018 social media calendar content & #hashtag ideas

Planning your November social media content starts here. There's a ton of themed days, weeks, events and hashtags for you to build into your social..

Dan Aston
Dan Aston Oct 18, 2018

Customer service

The 4 Things Holding Back Your Social Media Customer Service

While it’s fantastic to see lots of organisations adopting social media as a formal customer service channel, there’s still a great difference between..

Naomi Linford
Naomi Linford Oct 16, 2018