Many organisations bestow their social media channels to the tech savvy intern or recent marketing graduate. Many of which have been delivering social..
According to Harvard Business Review, there was a 2.5x increase in the volume of tweets directed at brands in the past two years. With increasing..
Many organisations embrace social media to engage the public or their customers, and influence their stakeholders. But often employees are able to post..
The cyber attack last month affecting the NHS saw around 48 hospitals have access to digital records shut down. Many GPs resorted to social media to..
Social media plays a critical role in successfully delivering good customer service. Jo Causon, CEO at the UK's Institute of Customer Service, says..
A recent report revealed that good communication has significantly supported one Police Force in catching criminals. Social media channels (Facebook..
When you think about failures in customer service and the impact of social media, you might think about the recent problems at United Airlines ejecting..
Many well-known companies are coming under scrutiny for their social media blunders including United Airlines, McDonalds and Yahoo to name a few recent..
Harvard Business Review recently reported that companies who embrace social customer service capabilities (sometimes called social customer care)..
Social media has made it significantly easier for organisations to leverage high-profile individuals to promote their products, services and brands..
Today it is estimated that over 70% of the UK’s workforce have customer facing roles. Combine this with the rise in customers utilising social media,..
In a recent webinar with legal expert Steve Kuncewicz, Principal Lawyer at Slater & Gordon LLP, we explored the current social media law and legal..
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