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Social media calendar

April 2020 Social Media Calendar Content & #Hashtag Ideas

With lots of National and sporting events being postponed or even cancelled, you may be looking for alternative hashtag inspiration for your social..

Claire Allcock
Claire Allcock Mar 19, 2020

Customer service

Proactive Social Media Customer Service: Why You Need It & How to Achieve It

As more and more organisations get serious about their social media strategy, the standards are set ever higher for delivering exceptional customer..

Claire Allcock
Claire Allcock Mar 12, 2020

Crisis comms

7 Tips for managing social media during COVID-19

From Twitter advising staff to work from home to Salesforce cancelling non-essential travel, organisations around the world are putting their..

Claire Allcock
Claire Allcock Mar 10, 2020

Analytics

15 Social Media Performance Metrics You Need to Nail Your Goals

Social media is a brilliant tool for marketing, comms and customer service teams. The insights available through the platforms means you can record..

Claire Allcock
Claire Allcock Feb 27, 2020

Social media calendar

March 2020 Social Media Calendar Content & #Hashtag Ideas

If you're looking for more content to post than just daffodils and baby lambs this March, take a look at our free social media content calendar for..

Claire Allcock
Claire Allcock Feb 20, 2020

Management

How to Complete a Social Media Audit [+ Free Guide and Template]

Performing a social media audit for your organisation is a fantastic way to dive into your social strategy by getting down to the frontline of your..

Claire Allcock
Claire Allcock Feb 12, 2020