Wellbeing in a communications team during a crisis is not often talked about — although, with the COVID-19 pandemic, more and more organisations are..
While many organisations will be dealing with disruption and confusion, it’s more important now than ever to ensure your social media crisis plan is..
From Twitter advising staff to work from home to Salesforce cancelling non-essential travel, organisations around the world are putting their..
The situation: fast-food giant KFC found themselves in an unusual and financially damaging position over the past couple of weeks. Their new delivery..
Social media has brought organisations a wealth of opportunities including direct engagement with customers, brand-building, and a channel for market..
For organisation and brand using social media there is a risk to your reputation if a crisis occurs. That crisis could start on social media or in some..
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