Social media is a crucial part of customer service, with 71% of consumers saying they would recommend a brand if they received excellent social media..
We often talk about the importance of having a purpose for social media in the organisation for it to be taken seriously by senior managers. Some have..
A few weeks ago, news emerged that house builder Persimmon had gained administrative control of a Facebook Group called 'Persimmon Homes Unhappy..
Is it just us or did 2018 fly by? It's been another busy year that's seen lots of changes from the social networks and customer expectations, through..
In the rush of day to day life, it’s easy to get to the end of the year without taking the time to reflect on what went well, what you learnt, and what..
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