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Customer service

Customer Service During Uncertain Times: Lessons Learned & What’s Next

Customer service has never been more critical than it is right now, with customers turning to you for answers, updates and reassurance. The COVID-19..

Claire Allcock
Claire Allcock Jun 23, 2020

Customer service

5 Tips to Boost Social Media Customer Service During COVID-19

Many organisations have been faced with exponential increases in customer service demand over the past few weeks. With 71% of customers being more..

Claire Allcock
Claire Allcock May 07, 2020

Customer service

Proactive Social Media Customer Service: Why You Need It & How to Achieve It

As more and more organisations get serious about their social media strategy, the standards are set ever higher for delivering exceptional customer..

Claire Allcock
Claire Allcock Mar 12, 2020

Customer service

Social Media Customer Service: 5 Best Practices for Happy Customers

Social media is a crucial part of customer service, with 71% of consumers saying they would recommend a brand if they received excellent social media..

Claire Allcock
Claire Allcock Oct 10, 2019

Customer service

Deliver more for less - the true savings of Social Media Customer Service

We often talk about the importance of having a purpose for social media in the organisation for it to be taken seriously by senior managers. Some have..

James Leavesley
James Leavesley Aug 28, 2019

Customer service

Undeniable Proof That House Builders Need A Social Media Customer Care Strategy

A few weeks ago, news emerged that house builder Persimmon had gained administrative control of a Facebook Group called 'Persimmon Homes Unhappy..

Dan Aston
Dan Aston Jul 24, 2019
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