Many organisations have been faced with exponential increases in customer service demand over the past few weeks. With 71% of customers being more..
As more and more organisations get serious about their social media strategy, the standards are set ever higher for delivering exceptional customer..
Social media is a crucial part of customer service, with 71% of consumers saying they would recommend a brand if they received excellent social media..
We often talk about the importance of having a purpose for social media in the organisation for it to be taken seriously by senior managers. Some have..
A few weeks ago, news emerged that house builder Persimmon had gained administrative control of a Facebook Group called 'Persimmon Homes Unhappy..
Is it just us or did 2018 fly by? It's been another busy year that's seen lots of changes from the social networks and customer expectations, through..
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