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Customer service

Social Media Customer Service: 5 Best Practices for Happy Customers

Social media is a crucial part of customer service, with 71% of consumers saying they would recommend a brand if they received excellent social media..

Claire Allcock
Claire Allcock Oct 10, 2019

Customer service

Deliver more for less - the true savings of Social Media Customer Service

We often talk about the importance of having a purpose for social media in the organisation for it to be taken seriously by senior managers. Some have..

James Leavesley
James Leavesley Aug 28, 2019

Customer service

Undeniable Proof That House Builders Need A Social Media Customer Care Strategy

A few weeks ago, news emerged that house builder Persimmon had gained administrative control of a Facebook Group called 'Persimmon Homes Unhappy..

Dan Aston
Dan Aston Jul 24, 2019

Customer service

10 Expert Predictions for Social Media Customer Care in 2019

Is it just us or did 2018 fly by? It's been another busy year that's seen lots of changes from the social networks and customer expectations, through..

Naomi Linford
Naomi Linford Dec 05, 2018

Customer service

The Best Advice on Meeting Social Media Customer Expectations in 2019

In the rush of day to day life, it’s easy to get to the end of the year without taking the time to reflect on what went well, what you learnt, and what..

Naomi Linford
Naomi Linford Nov 30, 2018

Customer service

7 Social Media Customer Service Quotes That Will Inspire You

We know that responding to social media customer service requests isn't always a walk in the park. There are days where you get positive feedback and..
Naomi Linford
Naomi Linford Nov 05, 2018
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