For most organisations, unfortunately tackling negative comments, feedback, and complaints on social media is while unpleasant, just a reality of the..
We know that when you’re busy responding to social media customer service questions, queries, and sometimes complaints, reporting isn’t always a top..
While it’s fantastic to see lots of organisations adopting social media as a formal customer service channel, there’s still a great difference between..
Did you know that 26% of consumers would be willing to pay more for excellent service? Or that organisations delivering better than average customer..
Why do lots of consumers raise customer service queries on social media rather than picking up the phone or sending an email? One of the main reasons..
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