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Customer service

Undeniable Proof That House Builders Need A Social Media Customer Care Strategy

A few weeks ago, news emerged that house builder Persimmon had gained administrative control of a Facebook Group called 'Persimmon Homes Unhappy..

Dan Aston
Dan Aston Jul 24, 2019

Customer service

10 Expert Predictions for Social Media Customer Care in 2019

Is it just us or did 2018 fly by? It's been another busy year that's seen lots of changes from the social networks and customer expectations, through..

Naomi Linford
Naomi Linford Dec 05, 2018

Customer service

The Best Advice on Meeting Social Media Customer Expectations in 2019

In the rush of day to day life, it’s easy to get to the end of the year without taking the time to reflect on what went well, what you learnt, and what..

Naomi Linford
Naomi Linford Nov 30, 2018

Customer service

7 Social Media Customer Service Quotes That Will Inspire You

We know that responding to social media customer service requests isn't always a walk in the park. There are days where you get positive feedback and..
Naomi Linford
Naomi Linford Nov 05, 2018

Customer service

How to Master Responding to Negative Comments on Social Media

For most organisations, unfortunately tackling negative comments, feedback, and complaints on social media is while unpleasant, just a reality of the..

Naomi Linford
Naomi Linford Oct 31, 2018

Customer service

The Essential Social Media Customer Service Metrics You Should Be Tracking

We know that when you’re busy responding to social media customer service questions, queries, and sometimes complaints, reporting isn’t always a top..

Naomi Linford
Naomi Linford Oct 25, 2018
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