Customer service has never been more critical than it is right now, with customers turning to you for answers, updates and reassurance. The COVID-19..
Many organisations have been faced with exponential increases in customer service demand over the past few weeks. With 71% of customers being more..
As more and more organisations get serious about their social media strategy, the standards are set ever higher for delivering exceptional customer..
Social media is a crucial part of customer service, with 71% of consumers saying they would recommend a brand if they received excellent social media..
We often talk about the importance of having a purpose for social media in the organisation for it to be taken seriously by senior managers. Some have..
A few weeks ago, news emerged that house builder Persimmon had gained administrative control of a Facebook Group called 'Persimmon Homes Unhappy..
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