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Management

The Social Media Managers' Guide to Taking a Well-Earned Break this Holiday Season

Social media might be on 24/7 for all 52 weeks of the year but that doesn't mean social media professionals should be too. We know how hard you work..

Naomi Linford Dec 06, 2018

Customer service

10 Expert Predictions for Social Media Customer Care in 2019

Is it just us or did 2018 fly by? It's been another busy year that's seen lots of changes from the social networks and customer expectations, through..

Naomi Linford Dec 05, 2018

Customer service

The Best Advice on Meeting Social Media Customer Expectations in 2019

In the rush of day to day life, it’s easy to get to the end of the year without taking the time to reflect on what went well, what you learnt, and what..

Naomi Linford Nov 30, 2018

Management

Daily, Weekly, Monthly, Quarterly, and Annual Checklists for Highly Effective Social Media Managers

Do you find that it's easy to get lost in creating content for social media and before you know it another day, week, or even month has passed and you..

Naomi Linford Nov 14, 2018

Customer service

The 4 Things Holding Back Your Social Media Customer Service

While it’s fantastic to see lots of organisations adopting social media as a formal customer service channel, there’s still a great difference between..

Naomi Linford Oct 16, 2018

Customer service

5 Time-Saving Hacks to Stay on Top of your Social Media Customer Service Inbox

Why do lots of consumers raise customer service queries on social media rather than picking up the phone or sending an email? One of the main reasons..

Naomi Linford Sep 27, 2018