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Management

How to Find the Right Social Media Management Structure for your Organisation

There are lots of different ways that organisations can structure their social media accounts. It's arguably one of the most important decisions to..

Naomi Linford
Naomi Linford Feb 21, 2019

Management

Strategies to Win Internal Support for your Social Media Plans

If you've ever had a great idea for a new social media campaign or initiative and had that idea rejected by your senior managers then you know how..

Naomi Linford
Naomi Linford Feb 18, 2019

Management

How to Complete a Social Media Audit [+ Free Guide and Template]

Regardless of whether you’re just starting out on your organisation’s social media strategy or several years into delivering it, performing a social..

Naomi Linford
Naomi Linford Feb 06, 2019

Management

How to Improve your Social Media Profiles in Under One hour

When was the last time you reviewed the look, feel, and information on your social media profiles? Chances are it was a while ago. 

Naomi Linford
Naomi Linford Jan 09, 2019

Management

The Social Media Managers' Guide to Taking a Well-Earned Break this Holiday Season

Social media might be on 24/7 for all 52 weeks of the year but that doesn't mean social media professionals should be too. We know how hard you work..

Naomi Linford
Naomi Linford Dec 06, 2018

Customer service

10 Expert Predictions for Social Media Customer Care in 2019

Is it just us or did 2018 fly by? It's been another busy year that's seen lots of changes from the social networks and customer expectations, through..

Naomi Linford
Naomi Linford Dec 05, 2018