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Management

Strategies to Win Internal Support for your Social Media Plans

If you've ever had a great idea for a new social media campaign or initiative and had that idea rejected by your senior managers then you know how..

Naomi Linford
Naomi Linford Feb 18, 2019

Marketing

How to Improve your Social Media Profiles in Under One hour

When was the last time you reviewed the look, feel, and information on your social media profiles? Chances are it was a while ago. 

Naomi Linford
Naomi Linford Jan 09, 2019

Customer service

10 Expert Predictions for Social Media Customer Care in 2019

Is it just us or did 2018 fly by? It's been another busy year that's seen lots of changes from the social networks and customer expectations, through..

Naomi Linford
Naomi Linford Dec 05, 2018

Customer service

The Best Advice on Meeting Social Media Customer Expectations in 2019

In the rush of day to day life, it’s easy to get to the end of the year without taking the time to reflect on what went well, what you learnt, and what..

Naomi Linford
Naomi Linford Nov 30, 2018

Management

Daily, Weekly, Monthly, Quarterly, and Annual Checklists for Highly Effective Social Media Managers

Do you find that it's easy to get lost in creating content for social media and before you know it another day, week, or even month has passed and you..

Naomi Linford
Naomi Linford Nov 14, 2018

Customer service

The 4 Things Holding Back Your Social Media Customer Service

While it’s fantastic to see lots of organisations adopting social media as a formal customer service channel, there’s still a great difference between..

Naomi Linford
Naomi Linford Oct 16, 2018