Why do lots of consumers raise customer service queries on social media rather than picking up the phone or sending an email? One of the main reasons..
So, what do we mean by Customer Success Managers? At CrowdControlHQ our Customer Success Managers play a crucial role in making sure that our customers..
There are lots of common misconceptions around social media management that can seriously impede the progress of social media rollouts if trusted. With..
When it comes to successfully responding to customer queries, creating a response is only half the story. One of the main reasons that customers and..
The Easter bank holidays in the UK have arrived: a time of fun, chocolate bunnies and a perfect opportunity to engage with your followers. However,..
With the General Data Protection Regulation (GDPR) fast approaching for all organisations, it is important to understand where it has come from and the..
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