<img height="1" width="1" src="https://www.facebook.com/tr?id=508472129316259&amp;ev=PageView &amp;noscript=1">

Customer service

5 Time-Saving Hacks to Stay on Top of your Social Media Customer Service Inbox

Why do lots of consumers raise customer service queries on social media rather than picking up the phone or sending an email? One of the main reasons..

Naomi Linford
Naomi Linford Sep 27, 2018

Management

Why a Customer Success Manager can make all the Difference to your Social Media Project

So, what do we mean by Customer Success Managers? At CrowdControlHQ our Customer Success Managers play a crucial role in making sure that our customers..

Naomi Linford
Naomi Linford Aug 23, 2018

Management

Busting 3 Common Social Media Management Myths

There are lots of common misconceptions around social media management that can seriously impede the progress of social media rollouts if trusted. With..

James Leavesley
James Leavesley Jul 31, 2018

Customer service

4 Quick Replies to Common Social Customer Service Queries

When it comes to successfully responding to customer queries, creating a response is only half the story. One of the main reasons that customers and..

Naomi Linford
Naomi Linford Jul 24, 2018

Management

Six steps to manage your social media accounts if you're "out of office" this Easter

The Easter bank holidays in the UK have arrived: a time of fun, chocolate bunnies and a perfect opportunity to engage with your followers. However,..

Dan Aston
Dan Aston Mar 29, 2018

Management

From Data Protection to GDPR and the impact on social media

With the General Data Protection Regulation (GDPR) fast approaching for all organisations, it is important to understand where it has come from and the..

James Leavesley
James Leavesley Mar 28, 2018