Risk & compliance
The challenge facing utility companies as social media becomes an intrinsic part of the customer service engagement arsenal is immense. Customers often..
According to figures published by Mashable, 80% of businesses plan to use social media for customer services.
Breaches in the Associated Press (AP) Twitter account lead directly to a sharp dip in the US stock market last week. On the East Coast of the US..
The HMV live blogging about employees being given the sack has highlighted some major issues and for the first time has shown the deficiencies in how..
When we started building corporate social media management software, the perils of social media were almost unknown to most organisation decision..
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