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Customer service

Deliver more for less - the true savings of Social Media Customer Service

We often talk about the importance of having a purpose for social media in the organisation for it to be taken seriously by senior managers. Some have..

James Leavesley
James Leavesley Aug 28, 2019


5 Compelling Reasons Why Small Teams Need Social Media Management Software

We understand what it's like as a small team - you can get by without a social media management tool, but you can also save valuable time and increase..

James Leavesley
James Leavesley Jul 04, 2019


A Round Up Of Some Top Takeaways From Inspired Social 2019, Birmingham

Two weeks ago, something brilliant happened. Over 100 social media, comms, marketing and customer service professionals from the CrowdControlHQ..

Dan Aston
Dan Aston Jun 27, 2019


What Psychology Can Teach You About Social Media Marketing

All the while we're using social media there's a whole host of psychology feeding into our decisions about what content to engage with and which social..

Naomi Linford
Naomi Linford Mar 21, 2019


Your Cheat Sheet to Deliver More Meaningful and Measurable Social Media Campaigns

What if we said the easiest and least-time consuming content you make for social media delivers the best results? 

Naomi Linford
Naomi Linford Mar 15, 2019


How to Complete a Social Media Audit [+ Free Guide and Template]

Regardless of whether you’re just starting out on your organisation’s social media strategy or several years into delivering it, performing a social..

Naomi Linford
Naomi Linford Feb 06, 2019