The idea of building a social media strategy can sound really daunting. We know there's likely to be a lot of work involved and sometimes it's hard to..
For most organisations, unfortunately tackling negative comments, feedback, and complaints on social media is while unpleasant, just a reality of the..
Did you know that 26% of consumers would be willing to pay more for excellent service? Or that organisations delivering better than average customer..
When it comes to developing strategies for social media, lots of us are more familiar with social media marketing strategies and less so with deploying..
First things first, let’s define what we mean by brand awareness. Brand awareness is the degree to which consumers recognise and recall the name and..
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