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Strategy

Social Media for Local Government: Why it’s Important and How to Make the Most of It

Social media provides councils and other local authorities with an incredible opportunity. As the majority of UK adults are on social media, it’s..
Claire Allcock
Claire Allcock Oct 31, 2019

Strategy

How to Plan a Social Media Strategy in 12 Steps

To build a sustainable following on your organisation’s social media profiles, you need clear goals for every post. This is where having a laid-out..

Claire Allcock
Claire Allcock Oct 24, 2019

Customer service

Deliver more for less - the true savings of Social Media Customer Service

We often talk about the importance of having a purpose for social media in the organisation for it to be taken seriously by senior managers. Some have..

James Leavesley
James Leavesley Aug 28, 2019

Management

5 Compelling Reasons Why Small Teams Need Social Media Management Software

We understand what it's like as a small team - you can get by without a social media management tool, but you can also save valuable time and increase..

James Leavesley
James Leavesley Jul 04, 2019

Strategy

A Round Up Of Some Top Takeaways From Inspired Social 2019, Birmingham

Two weeks ago, something brilliant happened. Over 100 social media, comms, marketing and customer service professionals from the CrowdControlHQ..

Dan Aston
Dan Aston Jun 27, 2019

Marketing

What Psychology Can Teach You About Social Media Marketing

All the while we're using social media there's a whole host of psychology feeding into our decisions about what content to engage with and which social..

Naomi Linford
Naomi Linford Mar 21, 2019