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Marketing

Your Cheat Sheet to Deliver More Meaningful and Measurable Social Media Campaigns

What if we said the easiest and least-time consuming content you make for social media delivers the best results? 

Naomi Linford
Naomi Linford Mar 15, 2019

Marketing

Maximising Employee Advocacy to Grow Brand Influence

When consumers are trusting brands less and individual people more, your employees could be the link to help connect organisations with their audiences..

Naomi Linford
Naomi Linford Jan 23, 2019

Strategy

Building a Social Media Strategy that Actually Works isn't as Difficult as you Might Think

The idea of building a social media strategy can sound really daunting. We know there's likely to be a lot of work involved and sometimes it's hard to..

Naomi Linford
Naomi Linford Dec 13, 2018

Customer service

7 Social Media Customer Service Quotes That Will Inspire You

We know that responding to social media customer service requests isn't always a walk in the park. There are days where you get positive feedback and..
Naomi Linford
Naomi Linford Nov 05, 2018

Customer service

How to Master Responding to Negative Comments on Social Media

For most organisations, unfortunately tackling negative comments, feedback, and complaints on social media is while unpleasant, just a reality of the..

Naomi Linford
Naomi Linford Oct 31, 2018

Customer service

The Biggest Trends in Social Media Customer Service you Need to Know for 2018-19

Did you know that 26% of consumers would be willing to pay more for excellent service? Or that organisations delivering better than average customer..

Naomi Linford
Naomi Linford Oct 03, 2018