For larger organisations, putting social media at the heart of any marketing and communications, customer service, and community engagement efforts..
Time is an expensive luxury for us folks working within busy marketing, digital and communications teams. Many organisations don’t fully appreciate the..
Social media is increasingly the go-to channel for customer service delivery, sitting alongside the more established benefits of social media..
Many organisations bestow their social media channels to the tech savvy intern or recent marketing graduate. Many of which have been delivering social..
Social media plays a critical role in successfully delivering good customer service. Jo Causon, CEO at the UK's Institute of Customer Service, says..
In the wake of the British public’s decision to leave the European Union, the UK housing market has entered a period of uncertainty. For some housing..
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